{"id":5281,"date":"2020-12-01T15:12:29","date_gmt":"2020-12-01T07:12:29","guid":{"rendered":"https:\/\/nutrenics.com.my\/v3\/home\/refunds-returns-policy"},"modified":"2021-02-20T10:09:28","modified_gmt":"2021-02-20T02:09:28","slug":"refunds-returns-policy","status":"publish","type":"page","link":"https:\/\/nutrenics.com.my\/v3\/home\/refunds-returns-policy\/","title":{"rendered":"Refunds\/Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5281\" class=\"elementor elementor-5281\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f64e6e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f64e6e8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-5c913791\" data-id=\"5c913791\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-4413571c\" data-id=\"4413571c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b2df3ef elementor-widget elementor-widget-heading\" data-id=\"6b2df3ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds\/Return Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-365286de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"365286de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2c1e1f4c\" data-id=\"2c1e1f4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-6af6194e\" data-id=\"6af6194e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ea9afef elementor-widget elementor-widget-text-editor\" data-id=\"6ea9afef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">Last updated: February 14, 2021<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">Thank you for shopping at @Nutrenics.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the&nbsp;<\/span><\/span><a href=\"https:\/\/www.termsfeed.com\/return-refund-policy-generator\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">Return and Refund Policy Generator<\/span><\/span><\/a><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The following terms are applicable for any products that You purchased with Us.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Interpretation and Definitions<\/b><\/span><\/span><\/h3>\n<h4 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Interpretation<\/b><\/span><\/span><\/h4>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.<\/span><\/span><\/p>\n<h4 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Definitions<\/b><\/span><\/span><\/h4>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">For the purposes of this Return and Refund Policy:<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Company<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;(referred to as either &#8220;the Company&#8221;, &#8220;We&#8221;, &#8220;Us&#8221; or &#8220;Our&#8221; in this Agreement) refers to Nutrenics Sdn Bhd, B703, Phileo Damansara 1 9, Jalan 6\/11, Petaling Jaya 46350 Selangor.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Goods<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;refer to the items offered for sale on the Service.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Orders<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;mean a request by You to purchase Goods from Us.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Service<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;refers to the Website.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Website<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;refers to @Nutrenics, accessible from&nbsp;<\/span><\/span><a href=\"http:\/\/www.nutrenics.com\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">http:\/\/www.nutrenics.com<\/span><\/span><\/a><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>You<\/b><\/span><\/span><\/strong><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">&nbsp;means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Your Order Cancellation Rights<\/b><\/span><\/span><\/h3>\n<p><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">You are entitled to cancel Your Order within 30 days without giving any reason for doing so.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">By email:&nbsp;returns@nutrenics.com<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Conditions for Returns<\/b><\/span><\/span><\/h3>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">In order for the Goods to be eligible for a return, please make sure that:<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The Goods were purchased in the last 30 days<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The Goods are in the original packaging<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The following Goods cannot be returned:<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The supply of Goods made to Your specifications or clearly personalized.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Returning Goods<\/b><\/span><\/span><\/h3>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">[KEDAH WAREHOUSE ADDRESS]<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Gifts<\/b><\/span><\/span><\/h3>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">If the Goods were marked as a gift when purchased and then shipped directly to you, You&#8217;ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.<\/span><\/span><\/p>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">If the Goods weren&#8217;t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.<\/span><\/span><\/p>\n<p><\/p>\n<h3 class=\"western\"><span style=\"color: #000000;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\"><b>Contact Us<\/b><\/span><\/span><\/h3>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">If you have any questions about our Returns and Refunds Policy, please contact us:<\/span><\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #444444;\"><span style=\"font-family: helvetica neue, Helvetica, Arial, sans-serif;\">By email:&nbsp;returns.legal@nutrenics.com.my<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refunds\/Return Policy Terms and Conditions Privacy Policy Cookies Policy Refunds\/Returns Policy Disclaimer Last updated: February 14, 2021 Thank you for shopping at @Nutrenics. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":4928,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5281","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refunds\/Returns Policy - Nutrenics Sdn Bhd<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds\/Returns Policy - Nutrenics Sdn Bhd\" \/>\n<meta property=\"og:description\" content=\"Refunds\/Return Policy Terms and Conditions Privacy Policy Cookies Policy Refunds\/Returns Policy Disclaimer Last updated: February 14, 2021 Thank you for shopping at @Nutrenics. 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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 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